FAQs

Placing an order on our website is quick and easy. Simply browse our catalog, choose the products you like, and click “Add to cart.” Once you’ve selected all your items, go to your cart and click “Checkout.” Follow the steps on the screen to enter your delivery information, choose your payment method, and confirm your purchase. You will receive an order confirmation by email within a few minutes, along with all the relevant details and a tracking link once your order ships.

Absolutely. We take the security of your personal and financial information very seriously. All payments are processed through a trusted and industry-compliant payment system that adheres to the PCI DSS (Payment Card Industry Data Security Standard). Our website is also protected by a secure SSL certificate, which encrypts all the information you submit, ensuring it cannot be intercepted or misused. You can shop with complete confidence knowing that your transactions are protected at every step.

We accept most major credit and debit cards, and in many countries, we also support local payment methods such as digital wallets or regional options, depending on your location. If you wish to pay via bank transfer, we can accommodate that as well — just contact us beforehand so we can guide you through the process. Please note that bank transfers may take longer to verify and process, which can delay the shipment of your order.

Shipping costs depend on the destination address and the total weight of your order. These costs are calculated automatically at checkout once you’ve entered your delivery address. You will see the final shipping fee before confirming your payment. This ensures that you know exactly what you're paying, with no surprises. In some cases, free shipping may be offered based on promotions or order value — these offers will be clearly indicated when available.

Yes, we offer international shipping to most countries worldwide.

We currently ship to the following countries:

Africa:
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, Central African Republic, Chad, Comoros, Republic of the Congo, Democratic Republic of the Congo, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé and Príncipe, Saint Helena, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe

Asia:
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Georgia, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestine, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Christmas Island, Cocos (Keeling) Islands, British Indian Ocean Territory, Macau, Hong Kong

Europe:
Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom

North America:
Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, Canada, Costa Rica, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Nicaragua, Panama, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Trinidad and Tobago, United States, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, Montserrat, Anguilla, Turks and Caicos Islands, Cayman Islands, British Virgin Islands, Aruba, Curaçao, Bonaire, Sint Eustatius, Saba, Sint Maarten

South America:
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, South Georgia and the South Sandwich Islands

Oceania:
Australia, Fiji, French Polynesia, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Palau, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna

We keep our website up to date in real time. If you see a product available for purchase on the site, it means it is in stock and ready to ship. In the rare event that there is an inventory error or if a product becomes unavailable after you place your order, we will contact you immediately with options, such as a refund or replacement. You can shop with confidence knowing that we only display items that are currently available.

After the shipment of your order, you will receive a shipping confirmation email. In this email, you will find your tracking number to locate your order.

Our customer service is available all year round, from Monday to Friday, from 9 a.m. to 12 p.m. and from 2 p.m. to 7 p.m. (Central European Time). You can contact us by email at contact@stoprodent.com or use the contact form on our website.

Our customer service is available 24 hours a day, 7 days a week via live chat. Whether you have a question about your order, need help with a product, or run into a technical issue, our team is here to assist you in real time. We aim to respond as quickly as possible and always strive to provide friendly and effective support.

We strive to respond to your questions as quickly as possible. During our business hours, you will receive a response within 30 minutes.

We do our best to ensure that every order is shipped and delivered on time. However, delays may occasionally occur due to external factors like weather, carrier issues, or customs for international shipments. If your package is taking longer than expected, we recommend checking the tracking link you received by email first, as it often provides real-time updates. If the issue persists or there’s no new information, don’t hesitate to contact our support team, and we’ll be happy to assist you in locating your order and resolving any issues.

Yes, we regularly offer special promotions on our products. Make sure to subscribe to our newsletter to receive the latest updates on our exclusive offers.

If you have a promotional code, you can use it during checkout. After entering your shipping details, you’ll see a field labeled “Promo code” or “Discount code.” Simply enter your code there and click “Apply.” If the code is valid, your discount will be reflected immediately in your order total. Please ensure the code is still active and check any terms and conditions related to its use.

To stay updated on news, promotions, and exclusive events, follow us on our social media. You will find all the important information about our online store.

We want you to be fully satisfied with your purchases. If you encounter an issue with a product, please contact our customer service as soon as possible to discuss return or refund options.

Sometimes, your tracking number may take a few days to become active. Please try again later, but if the issue persists, contact us.

The invoice for your order is always sent with your package. If you have lost it, you can also send us an email to receive a copy.

You can create an account either before placing an order or during the checkout process. When you’re about to complete your purchase, simply select the option to “Create an account.” You’ll be asked to provide a few basic details such as your name, email address, and a password. Creating an account allows you to track your orders more easily, save your delivery information for future purchases, and access special offers reserved for our registered customers.

Yes, of course. We understand that not everyone wants to register, so we offer the possibility to checkout as a guest. You’ll still need to enter your shipping and payment details, but you won’t be required to create a password or set up a profile. Please note that if you don’t create an account, you won’t have access to order history or tracking through a personal dashboard — however, you’ll still receive all updates via email.

Send us an email to contact@stoprodent.com, and we will respond as soon as possible.